100% Natural, Australian Made Premium Face & Body Oils

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    Shopping Policy


    All orders placed through our website are processed securely via PayPal. Information on secure transactions using PayPal’s can be found here.


    Postage within Australia usually takes 3 to 7 days to arrive.

    Please be advised, that shipping to other countries is not available yet, and we are working to offer this in the future.

    Once an item has been sent, we cannot control the shipping process and are not responsible or liable for any shipping delays.

    Click here to view Australia Post’s estimated delivery timeframes.


    Once your order has been dispatched you’ll receive an email confirmation with your tracking number. You can then track your order directly on the Australia Post website with this tracking number.

    If a package is ever lost during shipment, we will resolve this with Australia Post and communicate with the customer.


    We only accept returns on our bamboo products, within 30 days of original purchase. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refunds or returns on our Face or Body Oils, for both hygiene and personal handling reasons.

    To complete your return, we require a receipt or proof of purchase.

    If an item is not in its original condition, is damaged or missing parts for reasons not due to our error or is returned more than 30 days after delivery, it may be subject to a partial refund only.

    To return your product, please mail your product(s) to:
    Kind by TMR
    PO BOX 929
    Templestowe VIC 3106

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    If you are returning products valued over $50, please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


    We occasionally offer gifts, discounts or words of gratitude for customers that share positive feedback and / or photos online via  Instagram or Facebook.

    These acts of gratitude are chosen at random and not by popularity of the sharer. In a world full of people wanting to put their own unique self forward, by living through acts of kindness, we deeply appreciate everyone that chooses and supports Kind by TMR. We like to express that as often as possible and consider every customer, every time, while putting as much love and care into creating our unique skin and body oils, especially for you!


    Please email or submit an enquiry using the form provided on our Contact page.

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